We at Leaf and Lustre Mayfair go to great lengths to make sure that your teas reach you as beautifully as they leave us. Every order is handled with love, packed securely, and shipped promptly so that you get the freshness and aroma as it was intended.

This page describes how we process and deliver your orders, including important information about timelines and delivery practices.

Order Processing Time

Orders placed on our website are prepared for shipping within one to three business days. You will receive an order confirmation email immediately after placing your purchase, followed by a shipping notification email once the item has shipped.

During peak seasons or public holidays, there might be slight delays; however, we will always keep you updated should this happen in the event of any extended processing time.

Shipping Cover

Currently, we ship all over the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We also deliver internationally to selected countries such as the United States, Canada, Australia, and parts of Europe.

If you are unsure of whether we ship to your location, please contact us before placing your order at hello@leafandlustremayfair.co.uk, and our team will confirm availability.

Delivery Timelines

Orders within the UK usually take a few working days to reach customers after dispatch. For international deliveries, it may take a little longer, depending on your country and customs process.

Though most orders do arrive on time, the factors that are beyond our control may occasionally cause delays, such as backlogs in postal services, bad weather conditions, or custom clearance issues. We appreciate your patience when that happens and always do what we can to help you track and expedite your delivery.

Tracking Your Order

Once your package is shipped, you will be sent a tracking link via email, where you can track the journey of your parcel in real time until it safely reaches your doorstep.

If you have any problems with tracking or if it hasn't budged for a few days, just shoot us an email at hello@leafandlustremayfair.co.uk, we will immediately contact the courier for an early resolution.